Answers to Your Frequently Asked Questions

Click the buttons to find answers to many of the questions customers ask us frequently. If you can’t find what you need, please contact us

Orders Shipping Business Fabrics Cushions Straps

 

Questions About Ordering

How do I place an order? Can I order online?
To order any product, either use our online shopping cart, or simply call or email us for prompt, personal, expert service.

Do you carry your items in stock?
We do not carry any items in stock. We make or buy everything to order.

How long does it take to receive my order?
It depends on the item. Vinyl strap orders often ship the next day after your order is placed, while items that need to be made, like cushions and umbrellas can take from two to as much as 6 weeks or more. Seasonality affects production time dramatically. In the Spring and early Summer, production leads times sometimes spike to 6-8 weeks. If delivery time is important, please check with us before ordering. NOTE THAT WE CANNOT (AND NEVER DO) PROMISE DELIVERY ON/BY A CERTAIN DATE.

Can you rush my order?
We process every order as fast as possible. However, if you have a special need, we may be able to expedite it for you – please discuss this with us.

What are my payment options?
We accept Visa, MasterCard, Discover, American Express, PayPal, checks and Wire Transfers. PLEASE NOTE THAT FOR WIRE TRANSFERS AND PAYMENTS MADE WITH NON-US CREDIT CARDS, WE CHARGE A $15 PROCESSING FEE. CHECKS MUST BE CLEARED THROUGHOUR BANK BEFORE WE WILL PROCESS YOUR ORDER. DUE TO THE FACT THAT WE DO NOT STOCK ANY ITEMS IN INVENTORY AND ALL ITEMS ARE MADE TO CUSTOMER SPECIFICATIONS, 100% OF THE ORDER PRICE IS IMMEDIATELY CHARGED UPON PLACING OF ORDERS.

Do you charge sales tax?
Sales tax is payable only by Florida residents.

Do you have a minimum order requirement?
Yes we do. A minimum $25 order is required (not including shipping or tax). This is necessary due to the cost of order processing. This does not apply to fabric swatches or vinyl strap samples.

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Questions About Shipping

What are your shipping costs?
Shipping costs vary widely, due to variables such as the weight and dimensions of your items, and the distance to your address. For orders placed by phone, we will quote you a shipping cost before you order, based upon the best price we can obtain at the time. Should we be able to ship your order for significantly less, we will refund you the difference. For orders placed in the shopping cart, the system attempts to find the best shipping price using several methods. If you feel the shipping price in the cart is incorrect, please call us and we’ll calculate it manually.

How long before my order ships?
It depends on the item. Vinyl strap often ships the next day after your order is placed, while items that need to be made, like furniture, cushions and umbrellas can take between two and six or more weeks. Seasonality is big factor. During Spring and early Summer months, manufacturing lead time can sometimes be as much as 6 to 8 weeks. Please check with us before ordering. NOTE THAT WE CANNOT (AND NEVER DO) PROMISE DELIVERY ON/BY A CERTAIN DATE. ALL PRODUCTS ARE SOLD “FOB ORIGIN”. ONCE YOUR ORDER LEAVES THE FACTORY, IT BECOMES ENTIRELY THE RESPONSIBILITY OF THE FREIGHT COMPANY. YOU MUST COMMUNICATE WITH THEM DIRECTLY.

What shipping methods do you use?
That depends on the item. Most items ship via FedEx ground (or other courier). Larger items or those that are packed in multiple packages are often able to be shipped at lower cost by common carrier (trucking company). Shipping costs are calculated by at least two methods automatically in our shopping cart. If we prepare a quote for you, we always choose the least-cost option.

What if my order is damaged upon receipt?
Excellent, and very important question. We have a special page to answer this question:
Shipping Information. Please read it!

What if I later find damage?
Unfortunately, neither we nor the manufacturer nor the shipping company will cover damage after you receive it and sign for it as being received in good condition. Right or wrong, it is assumed by all parties at that point that the damage may have been caused after delivery. Please click the link in the previous question.

What is your return policy?
Items which are made specifically to order (such as cushions, slings, and pre-cut vinyl straps) are not refundable. “Off the shelf” items like rolls of vinyl strap may be returned within 7 days if they are in the original packing and undamaged. You must contact us for a Return Authorization, and in some cases a restocking fee may apply. Return shipping must be paid by you. Please review our full Return Policy Statement.

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General Business Questions

Do you have a printed catalog?
No, because things change too frequently. Our website is our catalog and is kept right up to date.

How do I know you are a reputable business?
The original company has been in this business since 1968. We are members in good standing of the Flagler County Chamber of Commerce and the Flagler Beach Chamber of Commerce. You can read some of our customers’ comments here.

Do you have a retail store in my area?
We do not have any retail stores. Our websites are our only stores.

I am a manufacturer/vendor. Are you interested in selling my products?
Possibly. Email us from our contact page with details of your products for consideration.

Do you have any employment vacancies?
Sorry. When we have vacancies we seek them locally through a recruiter.

Is my information safe with you? What is your privacy policy?
Your information is absolutely safe with us. To summarize our privacy policy, we will never allow your personal information to leave here, unless required to do so by law. All sensitive paperwork is cross-cut shredded.

I’m not getting your emails. What do I need to do?
Please be sure to read the following instructions that show how to whitelist our email address:

How to Whitelist Emails


Please whitelist info@islandcoastllc.com

How and why do I confirm?
We’re asking you to confirm your subscription to make sure you are the person requesting this information and so that you will receive notifications for any updates regarding your download or other business with us. Once you’ve confirmed, we’ll be able to keep you informed as to anything related to your download and upcoming product specials or news.

If you haven’t received your confirmation email it is most likely due to spam filters (Especially if you use a free email provider like Yahoo, MSN or even AOL). Please check your “Spam” or “Junk” mail folders for the email. Make sure you add us to our “buddy list” or “white list” if needed. Instructions are here:

How to Whitelist Emails

 

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Questions About Fabrics

What is the difference between the grades of fabrics?
Fabrics are available in five Grades – A, B, C, D & E. The basic grade [Grade A] is generally more coarse to the touch, a more open weave, and is very popular for replacement cushions because it dries quickly. However, because of the openness of the weave, it is not recommended for umbrellas, as it will allow too much sun and light to pass through. As you progress through the grades from Grade B to Grade D, the fabrics generally become more “luxurious” to the touch and have more complex patterns and prints to choose from. As a result, prices increase the higher the fabric grade.
VIDEO: Fabric Grades Explained
VIDEO: Fabric Descriptions

Are your fabrics waterproof?
Fabrics are not waterproof – they are water-resistant. This means that they tend to shed water readily, but if left in rain for a prolonged period of time the water will eventually penetrate and soak the fabric. This is not detrimental to the fabric, however. All our fabrics are specifically designed for the outdoors.
VIDEO: Water Demonstration

We do sell products that will waterproof your cushions and other outdoor fabrics, and also to protect fabrics from fading. These products are not required for vinyl fabrics.
Waterproofing Fabrics
Fade Protection

How do I request fabric samples?
Sample swatches can be ordered through our online shopping cart for a small fee. This is agood investment if color matching is necessary.

How do I care for my outdoor fabric?
Click here for fabric care instructions.
Click here for fabric cleaning instructions.

Do you sell fabric by the yard?
Yes, we sell any of our fabrics by the yard. They are generally 54″ wide. You must buy in whole-yard increments. Click here for
fabric yardage information and prices. We do NOT sell other cushion making items such as threads, foam or poly batting.

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Questions About Cushions

How do I measure my cushions?
Instructions for measuring your existing cushions are on our cushion measuring page.

Are your cushions waterproof?
Cushions are not waterproof – the fabrics are water-resistant. This means that they tend to shed water readily, but if left in rain for a prolonged period of
time the water will eventually penetrate and soak the fabric and the cushion filling. This is not detrimental to the cushion, however. All our fabrics and cushions are specifically designed for the outdoors. Stand the cushion on its edge in a sunny/breezy area for faster drying.
VIDEO: Water Demonstration

How should I care for my cushions?
Click here for fabric care instructions.

If I tell you what kind of furniture I have can you tell me what cushions I need?
Sorry – there are just too many possibilities out there! The only way we can help you find your cushion sizes is by measuring your cushions. You can do it yourself, make a template, or send your cushions in to us.

Can you put new covers on my existing cushions?
We do not recover cushions.

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Questions About Vinyl Straps

How do I know if my straps are single or double wrapped?
If you cannot see the rivet heads or the slots that the straps go into, it is double-wrapped [wrapped around the frame 2 times on each end].

How do I replace my straps?
Instructions for measuring and installing straps are here:
Preparing to replace vinyl straps

My straps are not as wide as the standard widths you carry. Where can I get the correct width?
When you stretch the straps across the frame, they narrow slightly, so if your straps measure around 1¾” you will need the 2″ straps; if they are around 1¼” you will need the 1½” straps.

How do I know what fasteners to use?
Fasteners for straps are of two main types – plastic rivets or metal clips. These are further sub-divided into various shapes and sizes. You can see the main ones we carry on the vinyl strap fasteners page.

My frames have slots in them, and the straps have tabs on the ends to fit in the slots. What do you have for this?
We cannot get the “tabbed” straps any more. You can either

  • cut the straps yourself with a heavy pair of scissors
  • drill holes in the center of the slots and use our nylon rivets

Can I convert a double-wrapped chair to a single-wrapped?
Yes, you can, but you might need to make a little adjustment. Usually the rivet holes for double-wrapping are positioned on the BOTTOM of the frame. If you were to use these holes for single-wrapping, there is a chance the rivets might pull out, because the strap only contacts the frame for about 180 degrees (half way round). The rivet holes for
single-wrapped straps are usually positioned on the INSIDE of the frames, so the strap will be in contact with ¾ of the frame (about 270 degrees), providing more friction (resistance) and therefore not so much sideways strain on the rivets. So, to be safe, I would drill new holes on the INSIDE of the frame. (The holes on one side will be
FACING the holes on the other side).

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