Our Customers Love Our Service…

…and we love our customers!

Please feel free to comment on our service and/or products here (even if you didn’t buy from us). The only thing we ask is that whether your comment is positive or not, you retain your dignity! SCROLL DOWN FOR TESTIMONIALS

Note: we do not remove negative comments–we reply with a comment within the comment (and of course we address the issue directly with the customer). However, comments posted from other than sane adults will be removed!

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Outstanding Product and Service!

We are so pleased with this company’s work!! The new cushions for our PVC chairs are beautiful/ comfortable/ well-fitted. We truly appreciate the personal help and attention we got with our order – and the perfectly timed delivery. Would use Island Coast’s services again in a heartbeat! Special thanks to Terry:-)

Kyle Witt
Austin, TX

Very Satisfied

I rec’d you request to comment on our recent order. We are very satisfied with your product and have rec’d very favorable comments from all who have seen them. I have referred 2 people to your website and I would expect they will order when they return to Florida in the fall. We all reside at Stoneridge Landing in Inverness which is an over 55 gated community but return to the north country for the summer.

Judith Chamberlin
Florida

Perfect

I received my new cushions yesterday, way ahead of your promised delivery. Their size exactly matches the original cushions. We like the color too. Fabric is exactly what we wanted. Price was great. Could not be happier!

Stephen Smithwick
Palm City, FL

Got exactly what was advertised 🙂

We received exactly what we ordered. The quality is excellent and the colors are fast and vibrant 🙂

Phil Muller
Moneta, VA

Terrific customer service and fast delivery

When my parents downsized I was the lucky recipient of their 1980’s PVC patio furniture where I have comfortably read many books and entertained friends for 20 years. The cushions were finally showing wear and tear after 30 years and I decided to buy new patio furniture. I felt like the children’s tale “Three Bears” as I tried out countless chairs and they just didn’t sit right. So I decided to try to find replacement cushions on the internet remembering my parents bought the original set in Florida. I couldn’t believe my luck when I found the same furniture, possibly the same company, and phoned. Customer Service couldn’t have been more helpful, suggesting appropriate fabric for my needs, and color choices. I opted to have a few samples mailed to me that came quickly and I was so glad I did this. The fabric that was my last choice was perfect! Delivery was quick and I am very pleased.

Thank you!

Judith Coffman
Roanoke, VA

terrific product- terrific service -terrific price

After a good deal of research I fortunately Came Upon your website. I received my patio set quicker than was promised and I am absolutely thrilled at the Quality of my table and chairs. I’m sure that they will provide many years of enjoyment. You guys were terrific in terms of answering all of my questions and the price was quite competitive with everything out there on the web.

thank you
Arnie

Arnie
Ft Lauderdale

Happy!

I was very happy with my replacement slings. They fit well, and we are enjoying sitting outside again!

Irma Maged
Florida

I love the cushions

I love the cushions, but I must have messed up when I ordered the color. Not even close to what I thought I ordered, so we made lemonade out of lemons by redecorating the patio to go with the cushions. Thank you very much

Shari

A better product you cannot find

We love our table and (4) chairs that are only 100 yards from the beach. Nothing else lasts more than two years, but
we expect what they supplied us to outlast us. And the set looks absolutely beautiful like it belongs on that lanai.

Robert & Darlene Nuckols
Punta Gorda, Florida

Beautiful

Ordering process was so easy. When I received the replacement slings they were beautiful. They made the glider look as if it were new. We are very pleased with Island Coast and would recommend them
To anyone looking for sling replacements.

Sharyn Revaitis
New Jersey

Thanks for delivering what you promise

As expected, everything received is exactly as stated on the website. The quality of the products are exceptional and worth every penny! We have told others in our seashore condo about Island Coast and look forward to enjoying our long lasting PVC furniture and custom cushions. Thanks for delivering what you promise. Best regards,

Eric

great product

Hi, We are so pleased with your product. Our 20+ year old patio set has taken on a new life. When friends and family comment on our set we tell them about your website. We had bought another set,it was beautiful, but left it in the box until we received our slings and tried to install them. The day they came in, we installed them, they look amazing and we were so proud to have refurbished our old set. So we took the other brand new set back to Costco. Thanks Don and Chris

christine azarigian
farmington ct

Replacing vinyl straps is just not that hard!!

Aloha Islandcoast, You ask me to reply as to why we almost did not order from you folks. Well, I was just casting around and trying to find a reasonable price for vinyl straps and I really did like your videos to explain the “how tos” of cutting and installing double wrapped vinyl straps on very old chairs. We bought this table and chairs about 40 years ago. My wife and I are currently doing the installation of the new straps. The first few of the first chair were touch and go but we finally got the hang of it. Yesterday we finished the first chair and today we did chair number two. Tomorrow number three and then one more on the next day. We’re in our early seventies so our joints get achey after working on one chair. But with teamwork we have seen that we can accomplish quite a bit. So it is very satisfying. I should add that we are very satisfied with the quality of the straps and how promptly our order arrived. The straps are as good or better than the ones installed at the factory 40 years ago. Keep up the good work. Aloha, Steve and Ruth

Steve Johnson
Lihue, Hawaii

Nice products but not very good service

I ordered two chairs and two ottomans. They DID arrive timely but the original delivery contained NONE of the crossbars for either the chairs or the ottomans. They are not functional without them and since these products are rather expensive I was very disappointed. I called customer service and they were very nice and said that they would ship the crossbars. They did arrive a few days later but were WHITE rather than the PUTTY color for which I paid extra. Unfortunately when I arrived home from an errand my husband had already assembled the items using the white crossbars and I did not want him to take them apart again for fear of damaging something. Also, the instructions for assembly were absolutely awful but we were directed to an online video which was somewhat helpful. I do like the products but the service and accuracy in items shipped could use some major improvement at these prices.

Patiopads Response
Unfortunately mistakes happen, especially at this, the busiest time of the year for us and our suppliers. Had you informed us of the error with the wrong colored crossbars, we would have rectified it immediately. Expect them to arrive shortly.

Cecelia M Bopp
Middletown, CT.

So pleased!

We ordered several samples and made our final selection. The cushions were to replace our 20 year old ones! We were so pleased they came in just a few weeks, fit perfectly and made out old furniture look new again! Thanks so much!

Patricia Riddell
Maryville, TN

Looks good!

Our vinyl strapping had rotted away years ago. I finally got the courage to order new vinyl 2″ strapping. My husband and I replaced all the needed straps. I must say that they look very nice. However, this was not as easy as the video made it look. We had a very hard time stretching the vinyl and then getting the small plastic rivets into the holes. Took us several days per chair. They are done now and I am happy with the results.

S. Drew
Ohio

Best cushions

We looked for these cushions for 3 years. They are like the original ones that we got with our set. They have the tab on them that holds them to the chair,the only difference is the new ones are clear plastic type of rubber instead of the cloth cord. Perfect!!!!!!! Same old adage ” you get what you pay for”. Our first ones lasted 23 years and I’m sure these will too. Thanks Island Coast for an outstanding product.

K. Hook
Illinois

If you want quality, Island Coast delivers.

My husband and I bought our PVC pipe furniture almost 25 years ago. Island Coast evidently made the original cushions, because we were able to replace them, identical to what we had. Our furniture looks new. I did a lot of research before ordering, got the best quality, best price and quickest delivery with Island Coast. I love Island Coast and my new cushions and slings.

Edna Michael
Lexington, NC

Very efficent

Order was easy to send, received slings in a timely fashion and the video on how to was great. I would definitely recommend them. Saved me from having to buy new outdoor furniture. Slings worked great, also liked the many colors they had to choose from.

Terry
Katy, Texas

Pool chair strapping

We were in dryer need of strapping for our pool deck chairs, and found Patio Pads (Island Coast) on the internet. I was so pleased to find them so helpful. We received our order with in days. We will continue to order all our pool supplies from them. I can’t express how much they go out of their way to help a customer. Thanks again Island Coast for your great service!!! Jodi Johnson Harbour Beach Resort

Harbour Beach Resort
Daytona Beach, Florida

Ordered cushions end of last year and now additional items this year

Love the product….purchased custom cushions for our bar stools. Arrived quickly and they are beautiful. Will order again for sure…customer service was fantastic

Nancy Murray
Pennsylvania

Hi…

I absolutely love my new patio furniture and the price was just right! The one thing that made me a little nervous was receiving it by freight having not actually having seen the product and then what would I do if there was a problem – since it was an independent shipping company. However, I’m glad I did it! I live down on the Texas coast and have had many compliments on my new set. Thank you

Wally Sykora
TX

Great fit

The fit of the cushions was the only thing that would have held us back from ordering. However, the cushion were better than we could have imagined!

Ashton Gantz
NC

Very pleased.

Actually, it never occurred to me not to buy from you. Years ago, my parents bought your outdoor furniture and I always liked it. I ordered some, loved it. When I needed to buy new cushions, voila! Once again I ordered from you. Your service is impeccable and so is your product. I can’t think of any reason not to have ordered from y’all!

Laurie B
Hamilton, AL

Sir or Madam,

Actually, we turned to your company after having waited (and wasted) an entire summer for a local (i.e. based in Wildwood, NJ) supplier to obtain for us the exact same custom sling-chair fabrics that we got from you w/ almost no delay. It was our idea initially that we would “help the local economy by buying locally”. In addition, we felt we would need technical hands-on help for installing the slings on the chair-frames once the fabrics arrived. Well..we placed our order w/ the local guy in mid-May last year and were promised delivery by Fathers Day in mid-June. It never happened, and the treatment we got from the “supplier” in Wildwood was a disgrace. We finally decided, at a neighbor’s recommendation, to buy from you directly and we were VERY pleased by the price and your rapid response and follow-up. Your business is a REAL business. The jokers in Wildwood, NJ are simply a joke. (Incidentally, the slings we ordered from them but had put no payment down finally arrived in October (!), according to the phone messages that they left us. We never returned the calls, and we can only assume that THEY are enjoying the eight slings that they have in hand.

Kevin M
OH

Thanks

Well, my only hesitation was the unknown quality of your product. We were not disappointed.

Joe W
Seabrook Island, SC

Hesitant

The one thing that almost stopped from purchasing from you was the inability to actually see the fabric, touch it etc. Yes, I could have sent for swatches but we finally decided it wasn’t worth the wait. Everything was good. Thanks for asking. Good for you to always keep your customers wants and needs on your mind

Gregory Stirn
Orlando, FL

Purchased quite a while ago…

was hesitant re online purchase. Couldn’t see quality Etc But it worked out well!!

Lynn
TX

Great website & order process, great product, great customer service

We are very pleased with our new replacement cushions. They fit our furniture perfectly, and the fabric and color were just what I was expecting. A very good quality product. We will be happy to recommend you to others.

Nancy
Sun City Center, FL

Excellent Quality and Workmanship

We ordered six chair cushions for our new patio furniture and we very pleased with the quality of the material and construction. They are very thick and comfortable. We will be sure to let our friends neighbors know about Duralife!

Wynn
Dallas

Happily recommend.

I am delighted with the cushions I received, The tailoring is excellent, the filling is strong and comfortable, and they look and fit great.Your website was easy to use, and I appreciated that you carried every possible sunbrella fabric. My first fabric choice was prohibitively expensive, but I managed to find a “B” grade fabric that was in my budget and that I like very much,I feel I received a very good value. My only disappointment was the high shipping cost, but that was balanced by the 0% tax rate.I will happily recommend you to anyone looking for cushions.

Elizabeth Russo
from North Carolina

great service.

Product delivered on time and service to correct one issue was impeccable.

Jim

expert advise

It is hard to shop on the internet and judge style and color. By requesting samples from patio pads, we were able to preview the quality fabric and received expert advise on the phone on measurements and timely shipment. We were very pleased.

rose
davis

I love my cushions

I love my cushions. The customer service is superior. Customer satisfaction their goal. The fabric far surpassed my expectation and the cushions fit perfectly. thank you.

Sandi Hall
Mt. Dora, Fl

Homeowner, Do-It-Yourselfer

Our replacement strap order arrived promptly and the installation instructions on your website were very helpful. The strapping material appears to be of high quality, and although my husband (not overly handy) thought it was a pain replacing the straps himself, they look great.

Joanne
Maryland

Thanks.

I have fianally gotten my chairs complete. The slings look really good. I am returning the sling replacement tool. It will be in the mail today. It took a while because I had to get help with putting the slings into place.I do want you to know I appreciate your help through this and that I am very pleased.

Lissa Crump
LA

I Love My New Cushions!!!

My new cushions look fantastic! I love the fabric and the quality is outstanding!! They fit on my Lloyd Flanders couch perfectly! Your customer service was very helpful in helping me select the fabric and place the order on-line!! Thank you, thank you, thank you!

Cathy

Rplacement vinyl strapping.

My husband and I ordered and used 400 ft of Vinyl strapping and redid 6 side chairs and 2 loungers (originally Tropitone furniture) with the help of your instructions. They look terrific. We now understand why we could not find anyone to do this for us. Your delivery time was quick and we thank you. Tom and Joanne Kenjarski

Joanne Kenjarski
from Geneseo NY

Thank you.

My cushions are terrific–exactly what I ordered and because they are not a standard size, this was not an easy order. I very much appreciate the help I got and the patience of those I dealt with. Would do business with you again in a second.

Nancy
MD

Hard to believe!

Thank you so much for the beautifully crafted cushions…better than expected. Also, kuddos for your ‘live person’ communications…unh of these days! We will definitely recommend.

Trudy considine
California

Great cushion

Great cushion – tough, supportive, colorful.

leon laporte
columbia, md

friendly and helpful

Beautiful cushions and umbrella the elizabeth pattern is so cheerful, light and summery. Terry was also so friendly and helpful.

jeri
miami beach

easy vinyl strap replacement

I ordered replacement straps for a patio chair, and planned try to fix it myself, thinking it wouldn’t be as easy as it looked on the video. I followed the directions and it worked just as it was supposed to! That never happens! Also, I accidentally didn’t order 4 rivets, and when i realized it, they sent them out immediately. Thanks so much!

Melinda Hutchinson
Indianapolis

Replacement slings

I received the four cushions that I ordered within the time stated when I first ordered. The cushions were beyond my expectation. Very well made and exactly as I pictured them to be. I hope to get many years of use from them. Thank you.

CAROL SANTILLI
WEST SPRINGFIELD MA

Replacement slings

Thank you so much for helping us get replacement slings. We should have done this years ago. The replacements fit perfectly and look wonderful. I am so glad to sit in my chairs with the new slings. I am sure these will last another 20 years with the quality and workmanship involved. The staff took such good care of us in sending the templates and getting the slings back to us. They are true professionals and a joy to work with.

Karen Bingham
Apex, NC

wrought iron patio cushions.

We have looked for the barrel back cushions for a long time. These fit PERFECT and are very weather resistant just like the ones that came with the set 15yrs ago. Fabric is awesome and very comfortable.Worth the price. No need is spending money on cheap cushions every year.When one great purchase can last many years to come. THANKS!

Theresa
Badin Lake NC

We are now big fans

Hi. Just so you know I have recieved my order & just love it. It was very easy to put together. So easy that I didn’t find the paper you sent & had it all together when I found it & I even did it right. It is just the thing we need here in the coastal Pacific Northwest. We get lots of rain, wind & all the elements plus there is salt in the air as we only live 1/2 mile from the beach. I’m spreading the word about your company & you can expect another order from us one of these days. We are now big fans. Thanks.

Barb Riepe

Rip off

Don’t bother paying for samples from this business. There are many other websites/businesses that will send the same samples for free. I paid $4.50 per sample—one of the samples was so small it was a joke. Even though they said it was on back order, good business practices would have been not to charge me. Based on that bad customer service decision I chose to do business with another compoany.

PatioPads Note:We really appreciate the feedback we get from our customers, good & bad. As a result of Greta’s experience we have changed our pricing and procedures for fabric swatches. Unfortunately, we’re not in a position to provide large swatches — we simply cut pieces from the sample books we carry in our office. Sometimes even these are too small to cut from, so we have to order a new sample piece from the suppliers, and this can cause a delay. So here’s what we’re doing:

[1] We have made it VERY clear, both on the web page that the swatches are ordered from, and in the description of the item in the shopping cart, that the size of the sample is approximately 2″ x 4″ so there are no surprises.

[2] We have reduced the price.

[3] From now on, if a swatch cannot be provided right away, we will contact the customer and ask if they want to wait until it comes in, or whether they would prefer a refund for the back-ordered swatch. Thank you Greta, for bringing this to our attention.

UPDATE: We can now send two sizes of fabric samples!

Greta Lanier
from Jacksonville, FL

great communication!!

Thank you for your great communication!! I’ll recommend your company to all my friends and neighbors!

Judy Considine

outdoor chair cushions

I like our chair cushions. I just thought the stuffing would be a bit firmer. Other than that I really like them and are very pleased.

PatioPads Note:The specific cushion that was ordered is designed to be a soft-fill chair pad (Item #620). Please watch our 1 minute video that shows what’s inside our cushions.

Karen Antis
from la vernia, tx

New PVC furniture cushions

My order arrived quicker than I thought it would and my cushions are gorgeous. The quality of the cushions is top rate. I am very pleased.

Kim
Melbourne, FL

Thanks for a great job.

Cushions are awesome! Service was efficient and polite.

Harry
Michigan

Good Job

To Whom It May Concern; I just wanted to send a Thank you for the tremendous job you did making me new slings for my patio. We have had a great deal of compliments on how nice our chairs look and we have given your name out to a few people. Hopefully word will spread on what a great job you do. Thanks again. Regards.

Susan Belcher
from Calgary Alberta Canada

Very Sincerely and Gratefully,

Well I got your wonderfully detailed drawing and the chair clip last week–thanks so much for sending it so promptly!! I apologize for taking so long to acknowledge your kindness, but …… tried the clip. It appears that it won’t work on my chair, so I think I’ll just have to admit defeat on that project and just purchase a new one! I can’t tell you how uplifting it was, in a very bad week, to be on receiving end of all your patience, not to mention quick follow-through in addressing my problem. Again, many thanks–may your act of kindness come right back at you, many times!

Terri Helmericks
California

THANK YOU

Boxes (cushions) just arrived. It is a ‘tad’ cool here, 32 degrees. We put the boxes in the garage for now until we can get them out on the porch. Yes, we use the porch most everyday unless the temperature is below 40 degrees. I did, however, peek into one of the boxes. They look nice. I really do not know how to thank you and your company. So… THANK YOU … and I will definitely recommend you to anyone and everyone who wants (needs) cushions.

Connie Sloan
N. Carolina

Deep-Seating Cushions

Order arrived almost a month from date it was placed. Since this is your busy season, I’d say that’s excellent service. Cushions are very well made and color I chose nicely complements a rattan settee I’ve had for a while.Finding deep-seating cushions here in Central NY is a challenge. Glad to have found your website and will definitely recommend to others.

Mary Wejko
Auburn, NY

Awesome company.

Awesome transaction. I would highly recommend this company. The order arrived just days after placing and the quality was second to none.

Ricky Bayne
Texas

spoke to a real person

I couldn’t believe how quickly my order arrived. The cushions are lovely and very well made. I can’t wait to have cushions made for my other outdoor furniture. I also liked it when I called and actually spoke to a real person. In today’s world that is a luxury.

A Reilly
MA

Really happy with my new cushions!

I was given our first set of patio furniture well over 12 years ago, and was somewhat unhappy about having to buy a new set, until I found your website! I ordered replacement cushions, they came before they were promised and they are so comfortable, it is like having a whole new set! Thank you!

Amy Germann
California

very helpful

Great delivery time,excellent product (vinyl straps) Web site instructions were very helpful.

Ricard Tomaino
Franklin Ma.

Recommended.

I was very pleased with the service I received from you. My furniture looks brand new. It was a great savings.

Sydney Shumaker
PA

Thanks

I ordered vinyl stapping. It came in a timely fashion. And after watching the video from your website, my sister and I easily completed 4 chairs. Thanks.

Donna

better than expected

The quality of the cushions is great and the fabric is even better than expected. Great Job!

Bill Doyle
Williamsburg

Great products.

Ordered 4 PVC chairs that I have been looking for over a year for. They are wonderful……no more touching up pool furniture every summer with spray paint. Oh, if I only knew about this company years ago. I would highly recommend not only this company but, also their products. Plan to order more items later this summerks brand new. The instructions were perfect, the rivits snapped right into the slots in the frame and very very easy, I couldn’t believe it.

Brenda
Kansas

absolutely LOVE

I absolutely LOVE my cushions! The cushions fit exactly as ordered and they were delivered within the time frame quoted. This has been an easy company to work with and I would definitely do business with them again!

Cindy B
Illinois

Awesome!.

You guys are great, and my new cushions are awesome.

John
New Jersey

Great service and cushions!

I love my cushions. My Lloyd Flanders furniture hasn’t looked this good for years. The cushions are well made. The bonus is, the cushions came before my new screened porch is finished. Can’t wait to sit and rock in comfort. Thanks for the great job!

M.Lowe
Atlanta area

Great Service–Extraordina Quality

Received our cushions a week earlier than expected and are so very pleased with the Quality of your work. We would also like to compliment you on your website as it was extemely simple and helpful in ordering. We actually ordered cushions for two different types of chairs and two ottomans and they all fit perfectly, thanks to your clear instructions and diagrams. Thanks Again! Take care, Scott and Bonnie

Scott & Bonnie Bartosch
St Augustine, Florida

Replacement vinyl strapes

Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Jim Chancey
Plant City, Florida

strapping

I was helping a friend clean out some junk from her land and found this old patio set with the dried up strapping. I spray painted the 4 chairs and lounge with white paint. I ordered pink strapping and with the instuctions, the clips and the directions, the set looOrdered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Wendy
Austin

ideal deck furniture

I searched the WEB for ideal deck furniture for our house at the Oregon Coast and found and ordered the PVC chairs, loungers and cushions. We’re very pleased with the quality and integrity of the chairs and the cushions are of exceptional quality. The chairs are very light so easy to move but also the PVC is the best for the coast being impervious to salt, sand and decay.

A.G. SADOWSKI
OREGON COAST

Roll Strap.

Ordered one day, received the next. Repaired all of my 30 year old patio chairs by removing old straps,painting, replacing the straps and now have essentially new deck chairs.

Gene Augustin
Orlando, FL

Cushions.

We recently placed a large order for new cushions for our antique wrought iron patio furniture. The cushions arrived in a very reasonable amount of time and their quality exceeded our expectations. They are absolutely gorgeous, impeccably crafted, remarkably resiliant and extremely comfortable to sit on. We could not be happier. In fact, we are so happy that we just ordered a matching market umbrella.It is truly a joy to be able to order an American-made product of such high quality and to know that, not only are you enjoying it, but you are helping our economy at the same time. I have already recommended you to my friends. You make a great product and an excellent value. Bravo!

Linda
South Orange, New Jersey

GREAT.

Thank you so much for your website, which explained to me how to restrap my patio furniture, for the quick delivery of the strapping material and finally for the cushions. This set is 25 years old and it now looks brand new! Great Products, Excellent Service, and thank you for supporting our troups through your donations to Wounded Warrior Project.

Jim Schoeneman
Rochester, NY 14626

ROCK!

You guys rock!

James
Florida

We certainly can refer, and will!

Our second order with you and we are really pleased with both! In both cases, our sizes weren’t standard. I appreciated the assistance in being certain we were getting the right-sized cushions, and also, the process that requires you to see a fabric swatch before placing your order to be sure it is what you expected from viewing on-line. We don’t have any more cushions to replace at this point, and, we hope these jobs last a long time…….good for us, but bad for our repeat business! We certainly can refer, and will! Thanks so much.

Joyce Mouillesseaux
Atwater CA

Material easy to order arrived as expected

Ordering was easy and we got what we expected. Very unhappy w the cost of shipping. We will be looking elsewhere and locally. Paying $20 to ship $100 worth of stuff seems too much.

PatioPads Note: Sadly the cost of shipping is out of our hands! It may seem too much, but it’s usually the size of the box, rather than the weight, that is the culprit. Be assured, the shipping prices come directly from a FedEx live feed, and we do not add any handling fee.

Lori
Richmond, VA

Great to provide quality and promptness

I could not be happier. Things were made exactly as we wanted and it was faster than expected. Will come here for our future needs. Thanks.

Bill Johnson
Chico Californiia

Best customer service

I would like to offer my complimants to Terry for his customer service. I called prior to placing the order. My order went in and was slightly different. Terry called just to make sure of the measurements because of the difference. I have never had this happen when ordering anything on line. Customer service at its best. Thank you.

Tommy

Thank you.

I received the replacement cushions today. Thank you very much. I am impressed with how fairly you dealt with a problem. That is the mark of a good business – take responsibility and make things right. I will do business with you again and recommend you to my friends.

Lynda

Good Experience.

Thank you for your most courteous service. The cushions arrived much earlier than expected and were perfect for what we needed.

Anne Grant
USA

It was all pleasant and easy!

I needed new patio cushions in a custom size and was having a difficult time finding anyone local to make them for a somewhat reasonable price. I actually found you on line. Among other places listed on line, you all seemed to be able to do the most custom work very easily and your prices were reasonable–less in fact than the estimates I received locally. In addition, when I called, I spoke to a real person and he was very helpful.

Nancy Minkoff

Brown & Jordan Replacements Cushions

I am very happy with the replacement cushions I ordered however, the straps are unsightly. I would be willing to pay extra if snaps could be added to the straps to keep them closed like the original Brown & Jordan cushions had. Thank you.

Jim Hannay
Atherton, CA

Chair Slings.

The chair slings you manufactured from our original deck couch have worked out great. The deck couch is once again a prime spot to sit and enjoy warm evenings. Our other deck furniture will soon require updating and we look forward to doing business with you folks, again!

steve
boston, ma

Slings

Slings worked out very well. We may be ordering slings for other chairs in the future.

Steve Chaisson

recommend

the products were exactly what I ordered. They had fast shipping. I especially liked the how to replace strap instructions. I will recommend and order from them again.

teresa
clemmons, nc

vinyl straps and rivets

clemmons, nc the products were exactly what I ordered. They had fast shipping. I especially liked the how to replace strap instructions. I will recommend and order from them again.

teresa from
Tucson, Arizona

Pleased

We are pleased with the cushions. They are just as ordered and the price was reasonable. We have looked at local merchants and their prices are way out of line. We would buy here again if we ever need more cushions.

Mac McCarty
Tucson, Arizona

Wonderful service.

I don’t ever post comments, but I am now due to the extent to which this company went above and beyond with its customer service. The product I ordered was damaged during shipping which was no fault of this company. I didn’t report it, but the company contacted me to check on my satisfaction at which time I informed them of the unfortunate shipping issue. They immediately sent a replacement product without even asking for it. I am very impressed.

Jennifer
Portland, OR

workmanship

Very fast delivery and beautiful item! Great workmanship. Thank you very much and i will order more of your cushions.

Christine La Roche
Bradenton

fantastic

The cushions for our patio chairs are fantastic. The order arrived quickly, well in time for entertaining anticipated house guests. Thanks so much for a job well done!

Suzanne Steinbach
Sudbury, Massachusetts

a cinch

Vinyl strap replacement on our old patio chairs was a cinch with an online video guide, frequently asked questions, and detailed measuring instructions. Dura Life made this small repair project a cinch!

Mrs.Cindy Mills
Evansville, IN

Very nice.

I really like the new pads I ordered. They perfectly match the fabric sample and were delivered in a timely fashion. My only quibble is that for the price the fill could be firmer. I fear they won’t withstand heavy wear.

Cathy
Ohio

Thanks for helping me update on my porch!

Wow!! We had a party on the deck last week and, of course, there was all the wine puddles on the cushions in the morning, not really discovered until a full day after the party. The cushions washed off with just running water and left not a trace of stain!!! Thank!!

Jim W

Thanks for helping me update on my porch!

After searching locally for a place to purchase cushions for the chairs in our screened-in porch, I started a web search. Lots of places “make” cushions. Yours was the only place that made custom cushions (and it didn’t cost me an arm and a leg to do so!). The fabric selection was outstanding…we ended up with a very fun Tommy Bahama print. Everyone thinks we bought new furniture. The cushions are well made – real craftsmenship! We feel like we have a complete update simply by putting your quality cushions on our furniture. You are all easy to work with, helpful over the phone with questions, and really interested in customer satisfaction. If you are looking for cushions..STOP…thi is the place to buy them!

Mary Jo
Ohio

quick delivery

Hello, thank you so much for the quick delivery of the cushions. the cushions look great . They are well made and fit perfectly. I would recommend you to all my friends. Thanks Harriet

H Rabinowitz
Fl

chair cushions

We were very happy with our new cushion. It fit perfectly and the amount of time it took to receive it was very short, and the quality great.bsd

Beverly Stolt
Orlando, Fl

chair cushions

The chair cushions are beautiful and can hardly wait until summer to use and enjoy them! Thank you!

Vivian K Morrison
Independence, MO

Great Job.

Excellent product. The clips for my slotted straps are the berries. That is a great invention, they cost a little more but the work great! Received my shipment in super time. Thanks again, you have a new customer for life.

Mike Carlson
Lansing, Michigan

look fabulous

Six years ago, someone gave me 4 chairs and an ottoman. Since I live in Florida, the chairs get an awful lot of use, plus I breed yorkies and they love to lay on the chairs sunning themselves. I have looked all over for new cushoins – never thinking they would be hard to find. Then I decided to look online, found your wonderful website with all the choices. I ordered my new cushions on Feb. 22 and received them yesterday March 2. That was awesome – I love them, they look fabulous around my pool deck. Thank you so much for the super quick shipping and my new cushions. Suzanne

Suzanne Quick
Bradenton, FL

Nice website.

Very nice web site. Just placed an order and it was very easy to find what I wanted and place the order. Better than most!!

Robert
Pomona Park, FL

Most helpful.

Once again let me say that I am happy we could do business together. You have been most helpful in helping me make my decisions and your assistance is greatly appreciated. You now have an ambassador in Pennsylvania. Let me also say that you have a very helpful websit

Maryann Cherubini

Very nice job!

Order was received yesterday. Very nice job. Thank you.

Ray
NJ

Good quality and good workmanship

Aloha from Maui! We received the pads today. They are excellent. Very gp. We are very pleased. Good job!

Bob
Maui, Hawaii

Top of the line

I cannot express just how pleased I was with the quality and workmanship of the cushions I ordered. Each piece even had zippers, making maintenance and cleaning a snap. The weave of the fabric is tight and the color is amazing. Ordering something like this can be a crap shoot but I was just amazed at how lovely these cushions were. The last set I had custom made and they cost $35 more/cushion, had no zippers, and I was constantly repairing small rips in the seams. I just am thrilled!

Kathleen Burnett
Riverside, Rhode Island

great employee

I wanted you to know that the cushions arrived and they look so nice and clean. The Grey with the white buttons were ordered is perfect for our porch. I am sooo glad I went through with doing this. I have never bought on the web like this but was willing to give you a try. I have to tell you, I called City Hall, and the Chamber of Commerce to make sure you were legitimate. You never know with the web. You could have been nobody. But your customer calling me did it. Yes, it still took me a year … but I did it. If you want to use me as a reference, please do so. But I will call them like your customer did – don’t give out my number.

Georgieanne
NJ

great employee

Terry deserves a raise. My lack of computer skills did not bother him at all – he walked me through my purchase with great patience and skill. Thanks for having such a great employee!

Doris Uhlig
Massachusetts

The instructional video

Our chair frames were in good condition but the straps were failing. I purchased your replacement vinyl straps. I’m very happy with the results. The instructional video was spot-on. Thanks for a great product! Ron V.

Ron Voelker
Crystal Lake, IL.

New cushions.

We were very pleased with our new cushions. The quality is excellent and they fit perfectly. We are thinking of replacing our other cushions now. Thank you! Bruce & Kathryn Orlosky

Kathryn Orlosky
Massachusetts

Thank you.

Thank you. We had been looking to replace our mother’s pipe furniture and pads, that were at least 20 years old. Then upon an internet search I found your company. Your employees were very helpful. Our furniture arrived promptly not the 6 six weeks we had expected. It was not to hard to put them together and everyone finds them very comfortable. Thank you again, Barb Cota

Barbara Cota
Charlestown, Rhode Island

chase lounge cushion

I am so happy that I found this website. I ordered my cushion, same as what I have as a set. The cost was half the price of what I have paid in the past and it was delivered to my door in a timely manner. Thank you very much.

Laurie
Florida

pleasure

This was the easiest, most straightforward and least expensive way to extend the life of our patio set. We love everything about this experience. From the ease of following the step by step instructions, to the installation of the new slings/spines-this has been a pleasure. You definately need the spreader tool-it makes the installation of the new slings painelss, quick and easy!!

Tracey
Connecticut

Fantastic job

WOW!!! Fantastic job on the cushins and the ship time was amazing… The patio furniture around the pool looks like brand new!!!!

Bob Lane
Houston, TX

Great Service and pricing

I have had pvc patio furniture for the last 25 years. The cushions were terrible and the set was incomplete. I found Duralife on the internet and ordered furniture, tables and cushions. Within a relatively short period of time everything arrived and the assembly was not complicated and the cushions were beautifully finished and my patio set, and patio were now complete. I rate them 5 stars and am very satisfied. I rate them 5 stars for their website, their products, their delivery.xpk

Sanford Epstein
United States

patio furniture

We really are enjoying our patio furniture. I have one suggestion: when a customer chooses a color for the outfit they want, have that picture come up with the color they chose to see if that’s what they want. I ordered a large table and I am very please with it. I will be passing your website onto others.

Marge Bowen
New Smyrna Beach, Florida

Parts.

Almost 11 years ago when we moved to Orlando, Fl we purchased our Patio set , recliners and Bar. We loved the set from day one and enjoyd its use there for five years, then we had to move to Arizona, land of “Dry Heat” Since our arrival we have continued to use our patio furnature and enjoy it. The weather out here however plays havoc with the set and thanks you and the ability to by parts we have managed to keep the set in top condition and continue to enjoy it like day one. Your selection and availability are outstanding.Thanks Ralph & Marie Peragine

Ralph Peragine
Chandler, AZ

lounge cushion cover

Great for storing items needed BUT false advertising about being weather proof. It is not to be stored outside as claimed. I had it outside, it rained and all my cushions were soaked. Now it has an awful smell. I was very disappointed that it was not what it claimed to be.

PatioPads Note:If you would identify yourself we could resolve your issue. We do not falsify ANYTHING! If you have a faulty product, then please contact us so we can either replace it or refund your purchase. Leaving a negative comment helps nobody.

Tram
Franklin, MI

Thank you!

recently ordered cushions for two lounge chairs I had just purchased from another company. Unfortunately the web site of the company I purchased the patio set from had the wrong sizing information listed so when I received my cushions they were not the right size. I called Duralife and explained my situation, they gave me a very reasonable quote for having the cushions re-sized (shocking actually) and I now have wonderful well fitting cushions. Great experience, thanks Duralife!

Lori Seltzer
Franklin, MI

Thank you.

I received the cushions today, and they’re perfect. Thank you so much for making it right (solving the problem). You went way beyond customer service to complete customer satisfaction. And I will definitely tell my friends and family what a stellar company you have. Thank you again.

Shirley
NC

extremely pleased

Simply put…wonderful service, gorgeous new cushions…extremely pleased.

Karen
Rancho Viejo, Texas

Thank you for a great job!

The cushions are beautiful and fit perfectly. And I still can’t get over how quickly they arrived. But most importantly, the service and attention I received during the ordering process was fantastic. Keith and Doug were absolutely terrific and made me feel like I was your most important customer. Thank you for a great job!

JUDY LIEBERMAN
STATEN ISLAND, NY

Thank you.

We are thrilled with the way the cushions came out, the speed in which they arrived, and the service and attention we received during the whole process. Judith Lieberman

Judith

Bar Chairs.

We are very satisfied with the bar chairs and so happy that the cushions match our other furniture.The chairs arrived much sooner than expected. The instructions were quite poor and hardly readable. I didn’t have any problem putting them together, I usually can figure out how to put things together fairly easily. Thank you very much again.

Deborah Ollinger
Winter Haven,Fl.

LOVED the cushions

LOVED the cushions. You made our Summer! We received so many compliments. Soooooo glad we took the chance and called you. The first time EVER I shopped the Web – other than occasional Ebay. Glad we held on to the Pipe Furniture. It takes a beating and always looks good. And now they look great with New Cushions.

Georgieanne Ross

A pleasure to do business with!!!!

I thought about buying new patio furniture, but instead looked into having the 26 year-old furniture re-strapped. I am so glad that I did. It looks like brand-new. Excellent customer service – excellent workmanship! Thank you so much.

Mary
Gainesville, FL

A pleasure to do business with!!!!

Recently I received my second order of vinyl straps to refinish some patio chairs. As before, order process, shipping, refund etc went smoothly. Everyone was pleasant and most helpful. Doing business where the customer comes first is unique these days so I thank you all for being so wonderful. The products are priced well, selection of colors is wonderful and shipping is fast. What more would a customer want? Will recommend to others without any reservation.

Elena Vaitkus
St pETE Beach, FL

Swing cushions.

I love my new cushions! The workmanship and customer service cannot be surpassed. Thank you so much for everything!!!

Jane Ringled
Florida

Swing cushions.

Was so pleased with my 2 swing cushions, that I had made to a special size. They fit perfect & they matched my other lawn furniture cushions. Was so surprised at the shipping time, received them today & they were just sent out from Fl. on Fri. Thanks again for such a wonderful job. Pat

Pat Chapin
Butler, Ky

Keep up the good work!

Thanks so much for doing such a good job on the 2 swing cushions. Received them today & they both fit perfectly. Can’t believe they got through the mail so fast, as they were just shipped on Fri. & received them today. Keep up the good work!

Pat Chapin
Butler, Ky

great job

Just received my 2 swing cushions that I had made to match my other lawn furniture cushions & they turned out perfectly. They fit like a “glove”. Will contact you if I need anything else made. Thanks again!

Pat Chapin
Butler, Ky

great job

Thanks so much for doing such a great job on my 2 swing cushions. They fit perfectly. Keep up the great work!

Pat Chapin
Butler, Ky

Highly satisfied customer

I was extremely pleased with the whole process from ordering to delivery! Every possible question I had was answered immediately by an actual representative who helped me tremendously to choose exactly what I wanted and schedule delivery in a limited time window that I had.My furniture was delivered precisely at the scheduled time. I’ve had the furniture for a month now and so far I am very happy with my purchase. I will certainly recommend this web site to friends and neighbors.

Veronika
Palm Coast, FL

Outstanding results.

Pasadena has a 1000 great upsides as a socal city but one huge downside…the air quality. What does this have to do with a cushion order?? Well let me just say that anything you buy and put outside for a time will develop a film of dirt on it before the sun hits it. So when picking OUTDOOR cushions I was really disappointed in everything I saw or felt. This set of cushions has surpassed all expectations. I got them custom made to fit and match existing fabric and the fabric protector spray is a MUST purchase. It creates a silicone shield over the fabric and after a couple of applications it literally keeps everything looking really clean and keeps the colors vibrant. The layer of whatever that is that forms on there wipes right off. Highly recommend with purchase…it feels a little weird after the application so let it really dry out and definitely put on a coat every few months for maintenance if you are keeping your cushions out for periods of time. Also the best part of this company was I ordered everything on line…it was incredibly easily and well layed out…I ordered 10 cushions total all different fabrics sizes and everything arrived perfect. Great job

David Shatraw
Pasadena California

FANTASTIC!

I want to say a great big “THANK YOU” to you! We re-strapped our pipe chairs using your very helpful videos and they look like a professional did it! We ordered the vinyl straps and fasteners (which your site helped us measure) and the shipping was quick! We didn’t expect to receive them so quickly. The prices were the best and I could not be happier with my experience through your company. Thank you again! I will definitely be referring you to everyone!

J. Levesque
Webster, MA

ottoman slings.

You are the best! We love our new cushions. It is great to to be able buy exactly what you want for a change instead of what some buyer ordered for a shop. And the customer service is outstanding. Nancy was a great help to me in ordering what I wanted. And, when one cushion was missing upon receipt of my order, it took one quick call and Terry found the missing cushion and had it shipped to us within two hours. And we our callwas at the end of the day and he worked after hours to do it.

carole
haymarket va

ottoman slings.

Very pleased. fit excellent from old one supplied and color as shown on web site. Thanks.

Dave
York Harbor Maine

Outdoor Cushions are fabulous!!

The quality of the cushions are 2nd to none. You won’t find better pricing anywhere. (Trust me I searched…) Turn around time was quick. Best of all the customer service department really does deliver GOOD customer service. Would highly reccomment. Lifetime customer.

Lifetime customer.

Great Service!

I placed an order to replace my old cushions and I had a large selection of fabric to choose from, which made it difficult for me cause they are all beautiful. And I am so happy with my fabric selection, it is high quality and my new cushions are beautiful and very very well done. Everyone comments on them and I have a beautiful back yard with gorgeous cushions! Thank You PatioPads!!!

Maria
Arkansas

Happy with my new cushions.

I have a patio set that we bought 10 years ago and have an unusual size cushions. But the chairs are very comfortable. This is the second set I have ordered, as the chairs are on the back porch all the time. I love that you can specify the exact size needed. Even though, I got an email warning me that it would take some time due to the start of spring ordering, the cushions came within a few weeks of ordering. My chairs look great and they are very comfortable. Great Job!

Jenneke Visser from
Baton Rouge, Louisiana

Great product

Great product. Extremely well made! Will order again. The customer service/ updates on ship times are plus!

DEIRDRE
new jersey

strapping

I bought strapping for our old patio furniture to replace 40 worn out pieces. The order shipped quickly and the how-to info on the web site was perfect. Being an amateur, it took a bit of time and effort but the product looks original. The info on the site really helps to do the job right.

Nolatrement
Cleveland

Beautiful selection of fabrics

Great customer service during the ordering and delivery process. Absolutely love the quality and construction of both the patio umbrella and lounge cushions I ordered. Beautiful selection of fabrics to choose from. Thank you.

Heidi Proffetty
Bridgewater, MA

well worth the price

I’m very happy with my cushions! The color is just right and the workmanship and fabric quality is well worth the price. I’ve had Sunbrella cushions before that lasted over ten years so I didn’t even bother with any other cheaper brand.

Valerie Stanfill
California

perfect match

The vinyl straps came within a couple of days after ordering. The color was a perfect match to the furniture we had for years. So many colors to chose from. It was fairly easy to install and very good quality. I would not hesitate to refer Duralife to anyone.

Nancy
Saco, Maine

spray bottle

The first application was done by spray bottle. This did not give the desired coverage. I ordered another quart and applied this in a pump up sprayer. The results were much better. I still have two small areas on my 15′ by 17′ patio cover that allow rain to drip thru. It might be that the cover is 10 years old. Still I had good results. I would suggest that in he future all applications be made with a pump up sprayer. The product did not damage the sprayer.

Dale Blackburn
Waco, Texas

great customer service

The cushions and shipping time were nothing short of amazing! Everyone who’s seen the cushions have asked for your website, and I know of at least two customers you’ll be hearing from in the future. Thanks for such great customer service!

Barbara Lahullier
New Jersey

wonderful company

My expedited order came so quickly, and all of the cushions and material used is simply top quality and so comfortable. My second order, which was not expedited, still came within two weeks. The staff were so pleasant and helpful. I plan to order more cushions and furniture from this wonderful company in the future.

Dawn Pugh
North Carolina

product is great

Your product is great. Very easy website to order from. I found the price to be great. I purchased 4 chairs from a yardsale 5 years ago and they are just as nice today as they were then. They have been in all weather and I have no complainst. I would definetly buy from you again.

theresa argo
monroe ga

Great job!

We just received our order, and I must say our new replacement cushions were definitely worth waiting for! They are even more beautiful than I had imagined, and the workmanship is impeccable. You may be sure that we will be recommending patiopads.com to everyone we know! Thanks to everyone involved and especially to customer service, who were very helpful and kind. Great job!

Ann Gillman
Ohio

Patio Cushions.

Love the new patio cushions. They look great and I know they will keep their color. Also, they match the chaise cushion we ordered earlier perfectly!

Dorothy Thomason
Cumming GA

love my new chair cushions!!!

I was having trouble finding new cushions to fit my patio chairs, I found your website and followed your directions for measuring and now I have beautiful cushions that really fit my chairs!!! Thank you so much!

Lisa Richardson
Massachusetts

A happy customer

I tell everybody I know about you guys. I tell them … Keep your Pipe Furniture … I know a great place to buy New Pads. Come see mine! And now that I know you give to Wounded Warriors … that’s the cherry on the top. You make a good product … you are very easy to deal with … and You know me. It took me 2 years before I would order being afraid of “on line orders”. You can use me any time you want to … and I don’t need anything for it. It’s nice to find a good product, serviced by good people, and people who will put up with a 69 yr old skeptic!!! I will be ordering more for my back porch chairs — 2 Clubs, 1 Hassock, 1 Lounge ….. and no one but you will get the order. I am 4 blocks from the beach -the Salt air is tough on things – and they look great. ALSO … a bad storm tore off our big canopy awning in June …These cushions have been sitting out all summer in the hot sun … and they look fine.

Georgieanne Ross
Ventnor City, NJ

Furniture arrived and we just love it.

Furniture arrived and we just love it… All in good order and beautiful. Thank you so much for the great job and good quality. It matches a set we bought last year for porch and next year we hope to order the second set for the pool area! donna m.

Donna M
Corpus Christi, Texas

Bar Height Patio Table & Chairs.

I love my new patio table and chairs! I ordered the Snappy color and it is awesome! Great pop of color on the deck at the beach. Service and delivery was great! Had one damaged chair, I followed the shipping instructions and my chair was replaced. Love, love my set!!

Julie
Corpus Christi, Texas

new cushions

I love my new cushions but to be honest they are not quite as thick as my previous and they tend to fall into the area between the sling and the pipe on the side. Of course I put the cushions on my existing slings so maybe the new ones are wider or something and I am not sure what company my originals were, I just know I got them from a local store about 1986 I think and this is the first time I have replaced anything and they have sat out in the elements all of this time. The past 14 years we were living on the salt water and they stayed on the deck all the time and collected salt, etc. and withstood that very well. The new ones I got from you will be indoors now in a sun room but eventually want to replace the cushions on the 4 chairs I have outside on a patio and they have to stay out as I don’t have indoor room for storage. They will be getting snow all winter but of course they won’t get the awful salt water spray – just rain and snow from the farm country. Thanks for shipping to me in such a timely manner and I have had many compliments on them.

Collette Theurer
IL

look great

Put my new slings on yesterday. They look great. The two new cushions I ordered were great too – the only thing I would change is that I’d like the clear tabs that hook to the screw holding on the cushion instead of the really big ties. The staff at Duralife was really friendly and I wouldn’t hesitate to use Duralife again in the future.

D Smith
FL

Got my vinyl straps.

Received my replacement vinyl strap material. It was a little (maybe a lot) harder than the video demonstrated, but I got it done by myself. Turns our that the 100 ft. that I ordered will last a LONG TIME. I decided to only replace the broken ones instead of all of them. Quality is super and had a very quick delivery! Will recommend to friends who may need the same. Also, I ordered the wrong plastic pins for installation. I just drilled the holes to the correct size and it all turned out great!

Donna Lembke
St. Louis, MO

New Slings for 25 year old PVC Patio Chairs

I LOVE the new slings you made for my 25-year-old PVC patio chairs. The PVC chairs were made to last forever but, over the many years of heavy use, I worried that I’d have difficulty replacing the slings, once they finally wore-out. You made them perfectly, they are the exact “mauve” shade that they were when new and they fit like a glove. Once I removed the worn slings to ship to you, my PVC chairs looked brand new, and now, with the new slings, you’d think they are brand new! I’m going to have my four dining chair slings made in the spring. Thank you for doing such an excellent job. And I’m glad you had me send the old sling as a template. It made the new ones a perfect match and fit! Thank you again! I’ll definitely spread the word about your company! I couldn'[t be more pleased, and it was well worth the wait to have them made right…and PERFECTLY!

Joy
Plano, TX

Pipe Table and chairs.

fantastic service – quick easy and great price. I’ve now bought the third set to keep adding on to yard and patio. Furniture does not age and looks as good as the day we bought it.

Donna McLaughlin
North Padre Island Texas

PERFECT – Advice, Supplies & Delivery.

Thanks so much. When I called to ask about strapping needs for chairs and chaises, you gave me exactly the counsel I needed, got my order shipped promptly and it turned out to be exactly what I needed. This was important since I was buying for chairs in Eleuthera while I live in Connecticut.

Dan Adams
from Eleuthera, Bahamas

A Wonderful Experience – Perfect Cushions.

The replacement cushions for my PVC furniture are perfect! The quality is top-shelf and the material is beautiful. I wasn’t sure about the colors, so I called expecting an operator. What a pleasant surprise when I spoke to someone who was well-versed and had the material right in front of him. He even double-checked with someone and called me back. The call was very personal and we are so glad we ordered from this company.

Diane Wisniewski
Toms River, NJ

Happy

My order was perfect!!! So happy to be able to replace pipeline cushions and continue to use my 25yr plus furniture!

Debbie Cowperthwait
Nj

Thank you

To whom it may concern, The cushion replacements arrive! I could not be any happier with the quality of the product. They fit perfectly and are firm for comfort. I never had to leave my house, just a computer click away. awesome! They are a lovely compliment to the poolside. Thank you! Sincerely,Karen A

Karen A

Perfect

We are very pleased with our new cushions.They are perfect!

Carlotta Gault
New Bern NC

PVC pipe dining set

I was very pleased with my new PVC pipe dining set I received from you. Having owned PVC pipe furniture before, I look forward to enjoying many years with this durable furniture. Although I had been warned that delivery might be slow due to it being the busy season, I received my order promptly. After examining my furniture I realized a piece had been left out. I thought I might have no recourse since it wasn’t discovered until a week after the furniture had been delivered. I called your company and they sent me the missing piece within the week. Overall I am pleased with the service and quality of the product and have already recommended your company to a friend.

Pat
Blairs, VA

Thanks

My husband and I are VERY pleased with our purchase of a chaise lounge sling and two chaise lounge cushions. They are beautiful and fit the chairs perfectly! The fabric is of the highest quality and we hope to have them for years to come. Thanks for the excellence! Judy

Judy Lawless, Admin. Asst
3333 Crestview Lane, Gulf Breeze, FL

Slings.

Thanks for making new slings for our 22 year old pipe chairs! Glad to know about you.

Judy womack
Kingsport, Tn

Pleasurable shopping experience!

Thank you for letting me post my comments within this email. Ron and I are so happy with our purchase from your company. The workmanship and the fabric quality are excellent. The replacement cushions fit perfectly and really change the look of our terrace. It is so refreshing to work with professionals and to be able to order goods with such ease. Your website is so friendly, and everything was there that we needed to create a perfect order. You can be assured we will return to your company for future needs. Thank you again for making this a pleasurable shopping experience!

Pam & Ron Hall
North Carolina

casualine replacement cushions

I love my new Casualine replacement cushions! They fit perfectly; they are beautiful and they are so comfortable. I couldn’t be happier. I thought the shipping was pricey but they came the next day after my shipment notification. Awesome! Thanks so much.

GiGi
Frederick, Maryland

I love love love this furniture

I cannot even express how very pleased I am with this furniture and the service I have received. I am so happy to have found you. The quality is fantastic. Thank you.

Sue
Concord NH

highly recommend

Excellent website,great customer follow ups regarding status of our order. Replacement cushions are perfect,excellent quality!Would highly recommend Patiopads.com!

Kathy Sarnecki
Hockessin DE

Excellent Service!!!

Thank you so much for the excellent service that you gave me. The slings that I ordered fit perfectly and came very quickly! I will definitely recommend your company to others!!

Renee Hicks
Virginia

chaise lounger

Love my new chaise lounger cushions! Perfection!

Deborah Smith
Florida

video

your video on doublewrapp vynel was very helpful. 4 chairs in three hours, good for a beginner. weather now below zero and heavy snow.. they wont hit poolside til june.

jerry
sauquoit ny

cushions

Very fast shipping. Nice color and easy to work with.

George
Sebring fl

cushions

I was lucky to find you guys on the computer. I needed replacement cushions for 2 chairs, recliner and ottoman. Ordered and 1 wk. later they arrived. Beautiful workmanship and they fit perfectly. Also ordered the Solar Shield protector. Glad I found you.

Beatrice Horn
Sun City Center, FL

Replacement slings

We are happy with the fabric. We are currently renting and have not been able to take the chairs apart and refit them with the new slings. I would like to reserve stating our opinion until we are able to fit the chairs. So far your service has been great and we would highly recommend you.

Lois Klimsey
198 Oldfield Rd., Moneta, VA 24121

Fabric

While I was very pleased with my initial purchase some years back, I was rcently forced to replace my umbrella which was damaged in a storm. Unfortunately, the fabric representation on the website was nowhere close to what I received.

Thomas Beebe
Atlantic City, New Jersey

Recommend

Placed order on March 5, this is the date I shipped out the four old slings 2014 I need to be replaced. Estimated tie was 4 weeks it is now over 7 weeks and still no slings. I called and they returned my call saying that they would be shipped out this week. its Thursday and still no slings.

PatioPads Comment:Actually the order was placed on MAY 13, and yes, the factory has a backlog this season and it is taking longer than the usual 4 weeks to fulfill orders for all their customers (including us). This was explained to you during the call. We send out shipping notifications as soon as we get them from the factory. Again, we’re sorry that you’re having to wait longer than expected – we don’t like it either!

Peter, CEO
Zorzi

Recommend

The cushions you made for our furniture are fantastic.The combination of quality of craftsmanship and Sunbrella fabric have us more than pleased, as the overall price was not out of line. The cushions have withstood the direct heat and multiple Wisconsin rain storms we’ve endured this spring and early summer. We’d highly recommend your products to anyone that asks!..and know where we’ll be ordering next time. Thank you!

Ems
Wisconsin

Helpful

Purchased strapping for patio furniture. Shipped in record time,as promised. Material is performing as advertised. Instructions for installation were very helplful.

Dairl Green
Winston Salem, NC

Vinyl straps great, #30514 rivets are weak

Thus far the vinyl strapping has been great, both holding their look, tautness, and the installation (which I have had a lot of extra practice as discussed in the next sentence). The #30514 rivets on the other hand are WEAK and should not be recommended for seat bottom application. On the 4 chairs, 75% of the seat bottom rivets have broke (none of the backs) and I’ve had to replace them with sturdier plastic rivets I found @ Pep Boys @ $1.80/2. I had extra strapping so I’ve actually installed 3 additional straps (front to back) in a weave on each seat bottom for strength.

Note from PatioPads:These are the same rivets that are used throughout the industry. We can only assume an issue exists with the installation.

Richard Piller
Pottstown, PA

Reliable

I ordered from patiopads because they offered the cushions I needed. I was hoping that I had found a reliable site. The product is excellent, the price was right and they arrived quickly. Since you are required to pay in advance I was hoping that was not a mistake. I was relieved to find it was not a mistake. The only criticism I have is the lack of communication. Other sites offer tracking information which helps in the waiting process.

Tom Hunt
NJ

Very happy customer.

The website was excellent as was the service. The instructions reduced time and effort and I would not hesitate to recommend these products to my friends and family.

John Medlin, Attorney at Law
Columbia, South Carolina

Very happy customer.

I placed an order for replacement cushions for our entire patio set and was very pleased with the results. The cushion colors were exactly as depicted on the website and the order was received within the period of time specified by Duralife when the order was placed. All the cushions fit fine and are of high quality, both the fabric and the fill material. I learned the hard way by purchasing a few cheap cushions from a big box store and found they were uncomfortable and held water for many days after a rain. I would recommend Duralife to my friends.

Kevin McIntosh
Maryland

Still waiting.

Due to a backorder of the umbrella I ordered, I have not yet received my order, in part or full. I was told I could be waiting at least three weeks, but to expect more

PatioPads Note: Of course, Lauren is not still waiting. Unfortunately during the Spring and early Summer months, order lead times sometimes creep out to 4-6 weeks. It’s because cushions and furniture items are made to order, and everybody wants their new stuff for the Summer!

Lauren L Croft
6648 W. Avocado St., Crystal River, FL 34429

Very Satisfied

Unfortunately we didn’t order our cushions on time for them to be here for my sons wedding, which was held outdoors on our patio. When they arrived we were satisfied with them but were missing two of them. My mom called and within a few days the other two cushions were shipped. I’m not sure what happened there but we have all of them now and the color is exactly what we wanted.

Jowell Beck
Daytona Beach, Florida

Replacement Cushions.

We have had our Pipeline Furniture for 20 years. The chair frames and cushions were still in great shape. But we decided to change cushions colors. It was great to be able to order new cushions to the exact sizes we needed. The new cushions arrived within the specified time, are excellent quality and look great. We couldn’t be happier. A consignment store thought our old cushions looked almost like new and offered to sell them for us.

Sean Battles
Punta Gorda, FL

Great service.

I have dealt with this company a few times during the past few years. They are always very helpful, and the goods are just great, and are despatched in good time. The replacement cushions I ordered this year are exactly the same colour as those I have had for years. I am on a rolling program to replace all the cushions during the next few years, as I need to keep my home in tip top condition so my renters want to keep coming back.

Sandy Storr

THANK YOU!!!

My cushions arrived BEFORE they were anticipated!! They are gorgeous- I bought pipe furniture years ago and getting replacement cushions was wonderful. Great company, easy with which to do business…FANTASTIC SERVICE!!!

Laurie Bolt

Good Quality

We are very pleased with the new cushions. They arrived earlier than expected and look great in our sunroom. We will most likely be ordering additional cushions in the future. Very good quality.

ADELE KURSCH

Chair pads.

Excellent quality and a fair price. Company worked with us from start to delivery.

Peter and Diane Randazzo

Pleased

After opening our boxes we noticed a fine crack in one of the chair sides. I spoke with Vanessa and the problem was resolved. We are very pleased with our furniture. My wife’s friend heard about our furniture and is coming by to look at it. We couldn’t be happier with it.

Robert Kosar

Thanks!

First of all I want to thank Terry for her assistance. She was very informative. The cushions were delivered earlier than I expected. Everyone agrees they are the most comfortable cushions we’ve ever had. I have highly recommended this company to friends. Best of all they are made in the USA!

Donna Savage
Casualine Dinette Cushions

new chair

i love my new chair and every one wants to sit in it.

chair
dale hartman

Totally happy!!!

Everything is perfect including the umbrella. Great fabric and color was also perfect. 100 percent satisfied. Thank you!!!

Robert Renshaw

Nice

Boxes (cushions) just arrived. It is a ‘tad’ cool here, 32 degrees. We put the boxes in the garage for now until we can get them out on the porch. Yes, we use the porch most everyday unless the temperature is below 40 degrees. I did, however, peek into one of the boxes. They look nice. I really do not know how to thank you and your company. So… THANK YOU … and I will definitely recommend you to anyone and everyone who wants (needs) cushions.

Connie Sloan
N. Carolina

Good quality

We received our order today and everything is absolutely beautiful! We are very pleased with the design that we selected as well as the workmanship of the furniture; very nice quality. I also appreciate all the other extras that you sent! I will definitely pass along you to my friends that are looking for patio furniture. I will also send you a picture when we get everything in place. We can’t even thank you enough for all you have done for us.

Jenny Ammons
Pennsylvania

Thrilled!

I received my Patio Furniture as promised (actually 2 weeks earlier than quoted!!) and am absolutely thrilled. It came completely assembled (including cushions) and it was just a matter of placing them on my patio. The fabrics are gorgeous and the quality of furniture itself is outstanding. The chairs and tables are very stable and don’t wobble at all ( a problem with my previous wrought iron furniture ). This is the first time I have ever purchased furniture online and I must admit I was a bit apprehensive, but my fears were unwarranted!! I had house guests the day of delivery and they were very impressed with the quality and comfort…. so much so, they stayed an extra day to enjoy it!! Best Regards.

Dr Richard Caprio
Florida

THANKS!

The furniture is terrific. Mark and I have been sitting outside reading the paper at the table. Thank you […] so much! In fact, I am trying to convince a friend of mine to come over and look at it because she has been thinking about getting outdoor furniture too. Thanks again for all your help.

Phyllis Coleman
GA

Thanks again.

…we received our chairs last week and they are great. Please keep my information on file because I will probably order 2 more next spring.

Lynne Wolfe
Georgia

Very pleased

Our replacement cushions just arrived – Nicely done, we are very pleased.

Colene Frederick
VA

thanks!

… Again, thank you both for all the time you took and all of your suggestions…..

Lori Hon
from Florida

Everything looks great.

Thanks so much.

p.s. Terry should get a raise — he is awesome to work with!

Tamara Penn

Thank you

I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!

Charles
Canada

Thanks.

Thanks so much for handling and providing a really good outcome. I was so impressed with your customer support (which most companies don’t pay attention to anymore). I told you before that I have spread the word about your company because I was pleased with your service. Now I am even more a fan and will continue to promote you (and look at that – free marketing!!!) I will be take your advice and donate the first set of pads to a charity. So others can enjoy them too. Thanks so much again. I look forward to the new pads.

Dianne Freed
New Jersey

Thank you so much.

We just wanted to take the time to say “thank you” for an outstanding job. My girlfriend and I are both managers, I in a dental laboratory, she in retail, and we only wish we had employees working for us that exhibited your concern for detail and customer satisfaction. Too often a customer will complain, but seldom do you hear the words of praise for a job well done. I had similar chairs for several years, and we decided to put them to rest two years ago at our curbside( not realizing we could have gotten new cushions). Needless to say, they were gone in less than a half an hour.

Since that time, we have been through several lounge chairs at our poolside retreat, but have missed the absolute comfort that your chairs provide. Being in Pennsylvania, we have limited resources here, and so we decided to go online to research the chairs we were so desperately missing, and that is how we happened upon your website. The chairs arrived this afternoon, and we are absolutely thrilled with them. Their extreme craftmanship will provide us with years of comfortable poolside laziness. We broke them in tonight with a bottle of Merlot and some cheese and crackers…what can I say? We Pennsylvanians only get this luxery for three months a year.

But just as overwhelming as the product itself was the excellent customer service we received. You were professional, polite and engaging. The product arrived as promised, and you followed through with us until the end. We are very impressed, and just wanted to express our gratitude with a letter. Any employer should be happy to have you as part of their team. We will certainly refer you to our friends and relatives.

Ellie Gurvitz & Tina Moskella
from Pennsylvania

Happy

Received order Thursday. The pads are truly wonderful with great workmanship. Thanks so much!

Steve Thurston
CA

I love my new cushions..

thank you doing such a great job on something that become a problem…you guys were great on helping me with the colors and finding my mistake of having the stripes going the wrong way…thanks again..

Carol Laskey
Ohio

Thank you.

Can’t believe the ship time, since I had called yesterday just to get update. Thank you again. This has been a great experience.

Joan Nourick
Florida

Good Job

We have had our pipe furniture for over 20 years, the cushions, needless to say, needed to be replaced. We checked many places and compared prices. Ended up ordering from Patio Pads. The most difficult thing for us was picking the material as their choice was so huge, But finally chose, and ordered. Great choice. The cushions are comfy, the color is perfect. We did have one issue with the buttons, but all was taken care of/ Great customer service, fair prices, and great cushions We would definately order from them again.

Gregory Stirn

Very professional

From our very first communication, we were impressed with the personal and professional service we received. The replacement cushions we ordered were sized just right. We have also ordered and received in a timely manner, bar chairs with the same cushions -Valencia- and love the crisp, clean colors. Online videos were very helpful and informative- we knew if we had any problems they would be addressed- luckily everything went smoothly and we are now going to order new cushions for our chaise lounges!

Karen Ness

Great service

Hello, Received the cushions last week. The quality of these cushions was more than I could have hoped for. The colors are great and they match our furniture perfectly. Also, they’re very comfortable. Thank you for a great product made in the USA. It’s something you don’t see much these days.

Louis Moore
Mill Valley, Ca.

good experience

Ordered 100 foot roll of white replacement yinyl stapping and associated rivets. Product was excellent and as the wed site described. The rivets fit perfect using the chart on the web site. Great service and fast shipping. Will order again.

Jim