Thanks so much for handling and providing a really good outcome. I was so impressed with your customer support (which most companies don’t pay attention to anymore). I told you before that I have spread the word about your company because I was pleased with your service. Now I am even more a fan and will continue to promote you (and look at that – free marketing!!!) I will be take your advice and donate the first set of pads to a charity. So others can enjoy them too. Thanks so much again. I look forward to the new pads.