Return Policy

PLEASE READ THE FOLLOWING CAREFULLY BEFORE PLACING YOUR ORDER
Also read our Terms & Conditions of Sale and our Warranty

All our products are made to order - your order.

We do not stock any items. Every item is made to your specifications. That means the item will likely not be suitable for any other customer, at least in the foreseeable future.

We do not inventory or warehouse any cushions or pillows, and we only market our products online. Consequently, we have no way of reselling products made to your specifications to the widely varying specifications of other customer requirements.

For this reason, we cannot allow returns except in the following situations:

• Item not as described
• Manufacturing defects found
• Material defects found

These situations are valid through the entire length of the warranty period.

Other exceptional circumstances may apply, to be evaluated on a case-by-case basis.

IF A RETURN IS ALLOWED, IT MUST BE REQUESTED IN WRITING WITH A COPY OF THE ORIGINAL INVOICE. RETURNS FOR ANY REASON MUST BE PRE-AUTHORIZED AND A RETURN AUTHORIZATION NUMBER MUST BE ASSIGNED. RETURNED ITEMS WILL BE REFUSED BY THE FACTORY IF THEY ARE NOT ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. IF A RETURN IS AUTHORIZED, A RESTOCKING FEE OF 25% WILL BE DEDUCTED FROM ANY REFUND GIVEN. RETURN SHIPPING MUST BE PAID BY THE CUSTOMER. ORIGINAL SHIPPING COST WILL NOT BE REFUNDED.

Thank you for your understanding.

We reserve the right to change this return policy at any time without notice.