Frequently Asked Questions
Listed below are some of the most frequently asked questions
we are asked every day. We address questions about our
outdoor fabrics, our
replacement
cushions, our vinyl
straps and about our ordering process.
Please look here before contacting us. The time you save us
on the phone will help us to serve you and other customers more
efficiently. Thank you.
Click on the question text to expand the answers.
Questions about Fabrics
+ What is the difference between the grades of fabrics?
Fabrics are available in five Grades - A, B, C, D & E. The basic grade [Grade A] is generally more course to the touch, a more open weave, and is very popular for replacement cushions because it dries quickly. However, because of the openness of the weave, it is not recommended for umbrellas, as it will allow too much sun and light to pass through. As you progress through the grades from Grade B to Grade D, the fabrics generally become more "luxurious" to the touch and have more complex patterns and prints to choose from. As a result, prices increase the higher the fabric grade.
+ Are your fabrics waterproof?
Fabrics are not waterproof - they are water-resistant. This means that they tend to shed water readily, but if left in rain for a prolonged period of time the water will eventually penetrate and soak the fabric. This is not detrimental to the fabric, however. All our fabrics are specifically designed for the outdoors.
+ How do I request fabric samples?
Samples can be ordered right over the phone. Get up to 4 fabric samples mailed to you for a fee of $25.00. This fee is deducted from your invoice when you place your order for replacement cushions, but is otherwise non-refundable.
+ How do I care for my outdoor fabric?
+ Do you sell fabric by the yard?
Yes, we sell any of our fabrics by the yard. They are generally 54" wide. Click this link for fabric yardage information and prices.
Questions about Cushions
+ How do I measure my cushions?
Instructions for measuring your existing cushions are on our cushion measuring page.
+ Are your cushions waterproof?
Cushions are not waterproof - the fabrics are water-resistant. This means that they tend to shed water readily, but if left in rain for a prolonged period of time the water will eventually penetrate and soak the fabric and the cushion filling. This is not detrimental to the cushion, however. All our fabrics and cushions are specifically designed for the outdoors. Stand the cushion on its edge in a sunny/breezy area for faster drying.
+ How should I care for my cushions?
+ If I tell you what kind of furniture I have can you tell me what cushions I need?
Sorry - there are just too many possibilities out there! The only way we can help you find your cushion sizes is by measuring your cushions. You can do it yourself, or send your cushions in to us.
+ Can you put new covers on my existing cushions?
We do not recover cushions.
Questions about Vinyl Strap
+ How do I know if my straps are single or double wrapped?
If you cannot see the rivet heads or the slots that the straps go into, it is double-wrapped [wrapped around the frame 2 times on each end].
+ How do I replace my straps?
Instructions for measuring and installing straps are here: Single Wrap - Double Wrap
+ My straps are not as wide as the standard widths you carry.
When you stretch the straps across the frame, they narrow slightly, so if your straps measure around 1-3/4" you will need the 2" straps.
+ How do I know what fasteners to use?
Fasteners for straps are of two main types - plastic rivets or aluminum clips. These are further sub-divided into various shapes and sizes. You can see the main ones we carry on the vinyl strap page.
+ My frames have slots in them, and the straps have tabs on the ends to fit in the slots.
We cannot get the "tabbed" straps. You can either cut the straps yourself with a heavy pair of scissors, or use "C-clips" as shown on our vinyl strap page. You clamp these on each end of the strap and the other end goes into the slots in your frame. This assumes your frame is approximately 3/4" in diameter.
Questions about Ordering
+ How do I place an order? Can I order online?
To order any product, simply call or email us. We don't use a shopping cart, as we prefer to offer personal, one-on-one customer service.
+ Do you carry your items in stock?
We do not carry any items in stock. We make or buy everything to order.
+ How long does it take to receive my order?
From the time you place your order to the time we ship it is usually 2 to 4 weeks, depending on the item, the quantity, how busy we are, etc. We strive to get your order filled as quickly as possible.
+ What are your shipping costs?
Shipping costs vary widely, due to variables such as the weight and dimensions of your items, and the distance to your address. We will quote you a shipping cost before you order, based upon the best price we can obtain at the time. Should we be able to ship your order for significantly less, we will refund you the difference.
+ Important information about receiving an order that is damaged.
Read this page for important information aboutorders
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